Last Updated: May 16, 2026
This page summarises DMVI's baseline shipping and delivery position as reflected in the current sales and services agreement templates.
In plain English: DMVI aims to ship within the stated window, gives shipment notice, ships under contract terms that put some destination-side costs on the customer, may split shipments into parts, and expects the customer to be ready to receive and assemble the equipment properly.
If your signed paperwork says something more specific, that paperwork controls.
Contents
- 1. 1. Scope of This Shipping Policy
- 2. 2. Production Timing and Shipment Notice
- 3. 3. Delivery Terms and Freight Framework
- 4. 4. Customs, Cross-Border Delays, and Destination Costs
- 5. 5. Split Shipments, Assembly, and Installation
- 6. 6. Customer Site Readiness
- 7. 7. Inspection and Issue Reporting
- 8. 8. Shipping Questions
1. Scope of This Shipping Policy
This page summarises the baseline shipping position reflected in DMVI's current sales and services agreement templates for physical products and proposed solutions.
If a signed agreement, invoice, quote, statement of work, or other written order document says something more specific, that more specific written document controls.
2. Production Timing and Shipment Notice
The sales agreement states that DMVI will make reasonable efforts to ship products within eight to twelve weeks after execution, but production and shipping timing may vary due to manufacturing delays and other factors.
The sales agreement also states that DMVI will notify the customer within three days after shipment with an estimated delivery date.
The services agreement separately reserves broad flexibility where customer delays, requested changes, third-party delays, or other customer-driven issues affect timing.
3. Delivery Terms and Freight Framework
The sales agreement states that shipment will occur CIP Incoterms® 2020 to the customer address identified in the invoice.
Both the sales and services agreement templates also say DMVI is responsible for packaging, shipping, and safe delivery, and bears risk of loss or damage until delivery to the customer address, while the customer pays reasonable shipping costs in accordance with its shipping instructions.
4. Customs, Cross-Border Delays, and Destination Costs
The sales agreement puts customs delays, adverse customs decisions, and unforeseen shipping-related costs on the customer.
Customers are also responsible for destination-country import issues, duties, taxes, brokerage, and related compliance matters unless a more specific written shipping arrangement says otherwise.
5. Split Shipments, Assembly, and Installation
DMVI's sales agreement states that products may be shipped in one or more parts and may require assembly by the customer or by a qualified technician retained at the customer's expense.
DMVI disclaims responsibility for damage caused by improper installation or attempted installation.
6. Customer Site Readiness
- Provide the correct delivery address, contact name, and contact phone number.
- Make sure the site can physically receive the shipment and any required assembly or placement work.
- Disclose any limited-access, appointment-only, security-check, or specialised unloading conditions before dispatch.
- Ensure proper power, connectivity, and indoor placement conditions where the product requires them.
7. Inspection and Issue Reporting
Customers should inspect delivered shipments promptly and report visible freight damage, shortages, concealed damage, or discrepancies as quickly as possible with photos and delivery paperwork.
Prompt reporting gives DMVI the best chance of addressing the issue with the carrier, installer, or other involved party.
8. Shipping Questions
Questions about shipping, freight coordination, site readiness, or delivery paperwork should be directed to Digital Media Vending International LLC through the Contact page before shipment whenever possible.
Mailing address: 400 Morris Street Unit E & F, Sebastopol, CA 95472.
DMVI may revise this page from time to time as commercial documents, freight practices, and delivery workflows evolve.