Last Updated: May 16, 2026
This page summarises the baseline DMVI warranty position reflected in the current sales and services agreement templates.
In plain English: the core warranty is a limited one-year parts warranty, with plenty of exclusions, and outdoor placement or unauthorised modifications can void coverage entirely.
It should be read together with the Terms of Service and any more specific quote, invoice, statement of work, or signed commercial agreement.
Contents
1. Limited One-Year Parts Warranty
DMVI's baseline contract position is a limited one-year parts warranty for defective or faulty parts in covered products after delivery.
Under the sales and services agreement templates, DMVI may, at its sole option and discretion, either repair or replace defective or faulty parts. DMVI may also subcontract warranty-related work to qualified third parties.
2. What the Warranty Does Not Cover
- Abuse, neglect, misuse, accident, or normal wear and tear.
- Operation or use outside the specifications originally provided to DMVI or otherwise outside the intended operating framework.
- Damage caused by improper installation, attempted installation, unsuitable power, unsuitable connectivity, or an unsuitable operating environment.
- Damage to goods, products, or items placed in the machine by the customer or any third party.
- Availability, uptime, or reliability expectations beyond what is expressly promised in the controlling agreement.
3. Events That Void Warranty Coverage
The agreements are quite direct here: modifications or alterations made by the customer or any third party void the warranties.
The sales agreement also states that if products are placed outdoors, all warranties are void. Unless DMVI expressly documents a special-specification solution in writing, DMVI equipment should be treated as indoor-use equipment located in a suitable operating environment.
4. Limited Remedy for Services and Build Conformance
The services agreement includes a separate service-level warranty that DMVI's services will be provided in a professional manner consistent with generally accepted industry standards.
For a claimed breach of that service-level warranty, the stated exclusive remedy is enhancement of the proposed solution so it conforms to the specifications, and the request must be made in writing within thirty business days after final deployment.
5. Other Warranties Are Disclaimed
Except for the limited warranties expressly stated in the controlling agreements, DMVI's contracts disclaim other express or implied warranties, including implied warranties of merchantability, noninfringement, and fitness for a particular purpose.
The agreements also state that DMVI does not warrant that products will be free from defects, faults, or errors except as specifically provided in the limited warranty language.
6. Making a Warranty Claim
A customer making a warranty claim should contact DMVI promptly with the machine or order reference, issue description, relevant photos or video, and any useful service history, fault codes, or deployment details.
DMVI may require troubleshooting steps, remote diagnostics, part inspection, serial details, or other supporting information before confirming warranty eligibility or the appropriate remedy.
7. Controlling Documents
This public page is a summary, not a replacement for the contract language. If a signed sales agreement, services agreement, invoice, statement of work, or product-specific warranty says something more specific, that more specific written document controls.
DMVI may update this page from time to time to reflect changes in product lines, support processes, or commercial documentation.