Digital Media VendingDigital Media Vending

Returns and Refund Policy

Last Updated: May 16, 2026

This page summarises DMVI's public-facing position on returns, refunds, cancellations, and change requests.

In plain English: the contract baseline is that payments are final and orders are not refundable or returnable as of right, but DMVI may review specific requests case by case.

If a signed agreement, invoice, proposal, or other order document contains more specific language, that more specific written document controls.

Contents

  1. 1. 1. Contract Position on Returns and Refunds
  2. 2. 2. Discretionary Refund Requests
  3. 3. 3. Change Requests and Cancellations
  4. 4. 4. Return Authorisation Required
  5. 5. 5. Shipping and Cost Responsibility
  6. 6. 6. Damaged, Incorrect, or Defective Items
  7. 7. 7. How to Request Review

1. Contract Position on Returns and Refunds

DMVI's baseline contract position is that payments are final, without right of refund or return, unless a separate signed agreement or applicable law expressly provides otherwise.

That language appears in DMVI's current sales and services agreement templates and is the starting point for machine orders, custom projects, and related commercial work.

2. Discretionary Refund Requests

Although the default contractual position is no refund and no return right, a customer may still request a refund or other accommodation from DMVI.

Any refund, credit, return approval, exchange, or cancellation accommodation is handled case by case and remains at DMVI's sole and absolute discretion unless a more specific written contract term controls.

3. Change Requests and Cancellations

Customers should raise any requested order change or cancellation as early as possible and in writing. Under the sales agreement, late changes made after DMVI has materially started work may be treated as untimely changes at DMVI's discretion.

Untimely changes can lead to added cost, return-shipping responsibility, substitute-product cost, delayed shipment, or an increased purchase price. A cancellation or change is not effective unless DMVI accepts it in writing.

4. Return Authorisation Required

  • No product should be returned without prior written authorisation from DMVI.
  • DMVI may set return conditions, inspection requirements, packaging requirements, freight instructions, or other handling terms for any approved return.
  • Unauthorised returns may be refused or returned to sender at the sender's expense.

5. Shipping and Cost Responsibility

Where DMVI approves a refund or return, the customer remains responsible for return shipping costs unless DMVI expressly agrees otherwise in writing.

Outbound shipping charges, customs costs, brokerage charges, installation expense, site-preparation expense, and other third-party costs may be excluded from any approved refund, credit, or accommodation.

6. Damaged, Incorrect, or Defective Items

Delivery damage, shipment discrepancies, or suspected defects should be reported promptly with photos, delivery paperwork, and a clear description of the issue.

Warranty-related remedies are governed primarily by the applicable warranty and contract terms rather than by this returns page alone.

7. How to Request Review

Return, refund, cancellation, or change requests should be submitted to Digital Media Vending International LLC through the Contact page with the order reference, item details, reason for the request, and any supporting photos or shipment records.

DMVI may revise this page from time to time as its commercial documents, product mix, and order processes evolve.